Below are our refund and returns policies for our online shop.
Overview
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with the products or anything else on the order, please email lisa@bikeflorida.org.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Buyer’s Remorse – We do not refund orders for buyer’s remorse. Returns for products, face masks, and size exchanges are offered at your expense and discretion.
Damaged In The Mail – If something arrives damaged, send a photo of the damaged goods to support@printful.com, and a replacement will be sent at no cost to you.
Shipping returns
To return your product, you should mail it to: Printful, 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at lisa@bikeflorida.org for questions related to refunds and returns.